Terms and Conditions

General Service

• Office hours are from 9 am to 7 pm (Mon to Sun)
• Tingkat Delivery Service is served from Mondays to Fridays only. There will be no delivery service on Saturdays, Sundays, and Public Holidays.
• If Public Holidays fall on weekdays, a replacement delivery service will be made after the stipulated contract date.

Delivery Timing

Normal tingkat delivery

• Lunch – 9.30am to 1.30pm
• Dinner – 3pm to 7pm

Healthy tingkat delivery

• Lunch – 10.30am to 1.30pm
• Dinner – 4pm to 7pm

-Requests for specific delivery times will not be available.

Payment Processing

• Neo Garden Catering accepts payment methods via PayNow, Credit Cards & Debit Cards only.
• A 3% administrative charge on top of the total bill is applicable for Credit & Debit Card payments, and prevailing GST is chargeable on the administrative charge.
• Note that a pre-payment of 2 working days prior to the starting date is required.

Meal Postponements / Replacement of Meals

• Customers on 20 days contract are allowed a maximum of 2 replacements for the delivery services per month. Please notify our Customer Service Officer at least ONE working day in advance BEFORE 4pm.
• Only under special circumstances (eg. going on vacation) are customers allowed to cancel meals for more than 2 consecutive days up to a maximum replacement term of TWO weeks (10 days for 20 days contract). Please notify our Customer Service Officer at least ONE working day in advance before 4pm.
• No refund in cash will be made for the skipped meal(s). Meal(s) will be replaced after the termination date instead.
• Trial orders must be in consecutive days with no replacement meals allowed.
• For skipping of meals, please notify our Customer Service Officer ONE working day in advance BEFORE 4pm. In the event where notice was not given/not timely given, the delivery service will proceed and be chargeable as per contractual terms.

Renewal of Orders

• For 20 Days contract, a payment link will be sent via email and SMS 5 days before the current contract ends. Advanced payment is required to renew the contract order.
• 10 Days contract will NOT be Auto Renewed. For service continuation after 10 Days contract, please notify us at least 2 working days in advance.

Termination of Orders

• To terminate or discontinue upon completion of current contract, please notify us at least 2 working days prior to the last date of delivery.

Early Termination / Cancellation of Orders

• NO REFUND will be given for early cancellation or termination of order after commencement of service package unless under special circumstances and subjected to the approval of the management.
• Ala carte charges due to early termination as per below.
• Normal Meal Tingkat (1 pax contract) - $12 per pax per day
• Normal Meal Tingkat (2 pax & above contract) - $10 per pax per day
• Healthy Meal Tingkat (1 pax contract) - $19 per pax per day
• Healthy Meal Tingkat (2 pax and above contract) - $18.00 per pax per day
• White rice - $1.00 per pax per day
• Brown rice - $1.00 per pax per day
• Condominium surcharge – prorated accordingly

Additional Notes

• Customers are advised to store food in refrigerator if not consuming immediately upon receiving the food Customers are advised to heat up food for 2 – 3 minutes under high heat setting in the microwave, or 11 – 15 minutes of steaming prior to consuming the food

Changes to Terms & Conditions

• Neo Garden Catering may amend the terms and conditions at any time with reasonable notice, including without limitation by posting revised terms on its website at the URL https://www.neogarden.com.sg/tingkat/ where amended terms and conditions shall be binding upon